Shipping Policy

Last Updated: 26 Nov, 2025
Physique D’or

This Shipping Policy applies to all purchases made through Physique D’or and explains how digital products, services, and physical merchandise are delivered.

By placing an order, you agree to the terms below.

1. Digital Products & Online Coaching

1.1 Digital Delivery

All digital products, including pre-made training plans, programs, PDFs, and downloadable content are delivered electronically.

Access to digital content is provided:

  • Immediately after purchase, or

  • Via email confirmation, or

  • Through your Physique D’or account dashboard, or

  • Through third-party platforms used for coaching or content hosting.

No physical shipment occurs for digital purchases.

1.2 Online Coaching Services

Online coaching services are delivered remotely through:

  • Third-party coaching platforms

  • Email or messaging systems

  • Mobile applications

  • Video consultation tools

  • Training dashboards and communication portals

Online coaching is a service, not a product, and does not involve shipping.

1.3 No Refunds on Digital Products

Due to the downloadable and accessible nature of digital products and services:

  • All digital sales are FINAL

  • No refunds, cancellations, or returns will be issued once access has been granted

  • Chargebacks for digital delivery are treated as fraudulent activity and may result in account termination

Exceptions apply only where required by law.

2. Physical Merchandise Shipping

2.1 Processing Time

Orders for physical merchandise typically take:

  • 2–5 business days to process before shipment

  • Processing times may extend during sales, holidays, or high-demand periods

Order confirmation does NOT mean the product has shipped.

2.2 Shipping Methods

We ship using third-party carriers (e.g., Canada Post, UPS, FedEx, DHL or equivalent).
Carrier selection and delivery methods are determined by Physique D’or.

2.3 Estimated Delivery Times

Delivery times vary depending on your location:

LocationEstimated DeliveryCanada3–10 business daysUnited States5–12 business daysInternational7–25 business days

Delivery estimates are NOT guaranteed.

2.4 Shipping Fees

Shipping fees are calculated at checkout and vary based on:

  • Destination

  • Order weight and size

  • Carrier rates

  • Service level selected

All prices are shown in the applicable currency at checkout.

2.5 Tracking

Once your order ships, you will receive a tracking number via email where available.
If tracking is not available for a particular shipping method, shipment confirmation will still be provided.

3. Customs, Duties, and Taxes

International customers are responsible for:

  • Import duties

  • Taxes

  • Customs fees

  • Brokerage charges

Physique D’or does not control these fees and is not responsible for customs delays.

4. Address Accuracy

You are responsible for entering accurate shipping information.

Physique D’or is not liable for:

  • Delays or losses due to incorrect addresses

  • Returns resulting from customer error

  • Orders delivered to incorrect locations due to incomplete address details

If an order is returned due to address issues, reshipping fees will apply.

5. Failed Delivery / Returned Packages

If a package is returned due to:

  • Failure to collect from carrier

  • Refused delivery

  • Incorrect address

  • Unsuccessful delivery attempts

The customer is responsible for:

  • Reshipping fees

  • Any additional charges incurred

  • Return shipping costs

Refunds are not issued for returned items unless explicitly approved.

6. Lost or Stolen Packages

Physique D’or is not responsible for:

  • Lost packages once marked as delivered

  • Theft after delivery

  • Delivery errors by the carrier

You are encouraged to ship to secure locations and contact the carrier directly regarding claims.

If shipping insurance is purchased, the claim process is handled through the carrier.

7. Damaged Items

If your item arrives damaged:

You must contact us within 7 days of delivery with:

  • Photographic evidence

  • Order number

  • Description of damage

Approved claims may result in:

  • Replacement

  • Store credit

  • Partial refund

No compensation will be offered without proof.

8. Shipping Delays

Delays may occur due to:

  • Weather

  • Carrier disruptions

  • Customs

  • Holidays

  • Labour disputes

  • Other events beyond our control

Physique D’or is not responsible for delays once shipment is with the carrier.

9. Changes and Cancellations

Once an order is placed:

  • Orders cannot be modified

  • Orders cannot be cancelled once processing has begun

  • Digital orders cannot be reversed once access is granted

10. Refused Shipments

Refused deliveries are treated as abandoned shipments and are not refundable.

11. Liability Limitation

Physique D’or is not liable for:

  • Missed delivery windows

  • Carrier misconduct

  • Customs holds

  • International shipping delays

  • Lost or stolen packages

Our responsibility ends once the package is transferred to the carrier.

12. Contact Information

For shipping-related inquiries:

Physique D’or
Email: Physiquedor@gmail.com
Subject: Shipping Inquiry