Privacy Policy

Last Updated: Nov 26, 2025
Physique D’or (“Physique D’or”, “we”, “us”, or “our”) is committed to protecting your privacy and the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you access our website, online coaching services, applications, communication channels, or any other services we provide (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to all personal information collected, used, or disclosed by Physique D’or through:

  • Our website and mobile applications

  • Online coaching platforms, communication portals, and training apps

  • Email, SMS, or other electronic communication

  • Purchases, subscriptions, memberships, and form submissions

  • Social media interactions and marketing campaigns

This Privacy Policy does not apply to third-party sites or services linked to or integrated with our Services.

2. Definitions

“Personal Information” means information about an identifiable individual, including but not limited to:

  • Name, address, telephone number, email

  • Date of birth

  • Payment information

  • Device identifiers and IP addresses

  • Fitness information, training data, wellness goals

  • User account details and communications

“Processing” means any action performed on personal information, including collection, storage, use, disclosure, transfer, and deletion.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information you voluntarily provide, including:

  • Account registration information

  • Contact information

  • Billing information and payment details (processed securely by third-party payment processors)

  • Fitness goals, training metrics, dietary details, or wellness information you choose to share

  • Responses to questionnaires, forms, or assessments

  • Emails, messages, and communication with our team

  • Uploaded files or media (e.g., progress photos, videos)

You may choose not to provide certain information, but doing so may limit your use of the Services.

3.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • IP address

  • Device type, operating system, and browser type

  • Usage data and interactions with the website

  • Cookies, pixels, and tracking technologies

  • Location data (approximate)

  • Log data, analytics data, and performance metrics

We use cookies and similar technologies for functionality, analytics, personalization, and security. You may disable cookies through your browser, though parts of the site may not function properly.

3.3 Information from Third Parties

We may receive information about you from:

  • Payment processors

  • Fitness apps or third-party integrations (e.g., TrainingPeaks, Apple Health, Google Fit)

  • Social media platforms

  • Advertising partners

  • Referrals or affiliates

We treat all such information in accordance with this Privacy Policy.

4. How We Use Your Information

Physique D’or uses personal information for the following purposes:

4.1 Service Delivery

  • Providing coaching, training plans, assessments, and related services

  • Authenticating your identity

  • Creating, managing, and maintaining your account

  • Processing transactions and billing

  • Communicating with you about your coaching, subscription, or purchases

4.2 Customer Support

  • Responding to your inquiries

  • Providing technical or administrative support

4.3 Analytics and Improvement

  • Monitoring use of the Services

  • Improving user experience, performance, and functionality

  • Developing new programs, features, or offerings

4.4 Marketing and Communications

  • Sending newsletters, promotions, and updates (you may opt out at any time)

  • Re-targeting or advertising campaigns

  • Social media and platform-based marketing

4.5 Legal and Compliance

  • Meeting legal obligations

  • Preventing fraud, abuse, or unauthorized access

  • Enforcing our Terms of Service and other agreements

We will not use your personal information for purposes unrelated to the above without your consent unless permitted by law.

5. How We Share Your Information

Physique D’or does not sell personal information. We may disclose your personal information only in the following circumstances:

5.1 Service Providers

To third-party vendors who assist with:

  • Hosting, cloud storage

  • Payment processing

  • Analytics and data insights

  • Email marketing tools

  • Coaching platforms and communication systems

  • Customer support software

All third-party processors are contractually required to protect personal information.

5.2 Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations, warrants, subpoenas, or court orders

  • Protect our rights, property, or safety

  • Prevent fraud or misuse

5.3 Business Transactions

If Physique D’or undergoes a merger, acquisition, financing, or sale of assets, personal information may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.

5.4 Your Consent

We may share information with third parties when you explicitly approve such disclosure.

6. International Transfers

Your personal information may be stored or processed outside of Canada. When data is transferred internationally, we implement appropriate safeguards to ensure compliance with applicable laws, including PIPEDA and GDPR where applicable.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services

  • Fulfil legal, regulatory, or contractual obligations

  • Resolve disputes

  • Maintain business records

Once retention is no longer required, information is securely destroyed or anonymized.

8. Security of Personal Information

Physique D’or uses administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. These include:

  • Encryption

  • Access controls

  • Secure servers

  • Limited employee access

  • Multi-factor authentication (where applicable)

However, no internet-based system can guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

  • Access: Request a copy of your personal information

  • Correction: Request corrections to inaccurate information

  • Deletion: Request deletion of certain data

  • Withdraw Consent: Withdraw consent for certain data uses

  • Portability: Request your data in a portable format

  • Opt-Out: Unsubscribe from marketing communications

Requests can be submitted via the contact information below.

10. Children’s Privacy

Our Services are not directed at individuals under the age of 16.
We do not knowingly collect personal information from minors without parental or guardian consent. If we learn that a minor’s information has been collected improperly, we will delete it promptly.

11. Third-Party Services

Our website may contain links to third-party sites, tools, or integrations. Physique D’or is not responsible for the privacy practices or content of those third parties. You are encouraged to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:

Physique D’or
Email: Physiquedor@gmail.com